Subject and Keywords:
The aim of the article is to show the challenges that public administration faces in the field of management. The specificity of the provided services enforces a proper and orderly manner of action, whose main goal should be quality. The customer is the most important person in any organization. Quality management in administration implies the implementation of modern techniques and methods of operation, such as: benchmarking, benchlearning, reengineering, outsourcing, or regranting.