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Title:

Impact of electronic tools used in Wrocław University Library Circulation Department on the improvement of users' service quality

Subject and Keywords:

users’ service   digitized resources   disabled users   electronic contact with user   contemporary academic library   library electronic tools   electronic library account   online service

Abstract:

The article sketches the problems of servicing the customers of a modern academic library. It highlights the applicability of electronic tools facilitating the process of registering users into the library and book borrowings: to the reading rooms and out of the library as well as the processes of interlibrary loans. Special attention is paid to electronic contact with a user in the process of operating his or her library account. Discussed is also the important role of software tools which directly streamline the work of librarians servicing reading rooms and lending libraries. It also brings up the issues of servicing the disabled users by presenting e.g. electronic tools which help them using the library’s resources in departments' reading rooms.

Place of publishing:

Wrocław

Publisher:

Biblioteka Uniwersytecka we Wrocławiu

Date issued:

2015

Format:

application/pdf

DOI:

doi:10.23734/73.17.02

Language:

pol

Rights holder:

Copyright by Monika Górska, Joanna Gurazdowska, Barbara Kulig, Grażyna Żołnierkiewicz

Autor opisu:

TK