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Alternative title:

The Concept of Total Quality Management : Its Origin, Goals and Principles

Subject and Keywords:

quality management   comprehensive quality management   total quality management

Abstract:

Issues related to management, quality and competences have been very popular for at least several decades and are the subject of analyses by representatives of various scientific disciplines. They are interesting because they concern almost every area of our life — their development and, at the same time, problems to be solved, implementing innovations, constantly taking into account the context of socio-cultural, economic, technological and other changes. According to Andrzej Blikle, this is a universal method, the aim of which is to increase the effectiveness of the functioning of human teams in various types of institutions, including business, local government, public administration, education, services and the army. Management through quality (total quality management) concerns a pro-quality approach to life and work based on cooperation, commitment, mindfulness, self-control, the need to develop and raise one’s own qualifications and competences. Ultimately, its implementation is to affect the long-term development and well-being of employees, institutions as well as potential applicants, customers, etc., and a wide range of institutions and people using the services of a company/institution or cooperating with it (within various spheres of, among others, the social, cultural, economic, and educational reality) and society understood in its various dimensions. The article deals with the key aspects and contexts of the concept of comprehensive quality management.

Date issued:

2022

Resource Type:

text

Detailed Type:

article

Identifier:

ISSN 0524-4544

DOI:

10.19195/0524-4544.334.48

Source:

PAd P 101182 II

Language:

pol

Abstract Language :

eng

Access rights:

The use of this material is allowed only with accordance of applicable rules of fair use or other exceptions provided by law, and any broader use requires the permission of the authorized entity

License:

Making materials available on the basis of the agreement with the owner of the property copyrights

Rights holder:

Copyright by Wydawnictwo Uniwersytetu Wrocławskiego sp. z o.o., Wrocław 2022   Copyright by CNS

Autor opisu:

WR U/PAdal