In the post-crisis reality on the financial market in Poland, as in other countries, a large scale of various types of improper market practices of financial institutions, including banks, towards consumers was noticed. They contributed to a decrease in customers’ confidence in the financial market, as well as in financial institutions providing them with financial services, and even protection authorities. The aim of this study is to present the scale of various types of malpractice by banks towards consumers by analysing their complaints, on the basis of data contained in reports from various consumer protection authorities competent also for services provided by banks in general for the period 2011-2018.
Dec 29, 2020
Dec 2, 2020
Rutkowska-Tomaszewska, Edyta Szymonik, Anita Korbutowicz, Teresa. Red. Ćwiąkała-Małys, Anna. Red. Mościbrodzka, Monika. Red.
Wójcik, Sławomir Winiarski, Marcin. Red.
Oziębała, Wiktor Borkowski, Andrzej. Red. Małecki, Witold. Red.
Szmyt, Andrzej Jabłoński, Mariusz. Red. Babińska-Górecka, Renata. Red.
Górska, Weronika Marszałkowska-Krześ, Elwira Red. Głodowski, Włodzimierz. Rec. Błaszczak, Łukasz. Rec.
Piwowarczyk, Marika Górnicki, Leonard. Red.
Duraj, Marta Jabłoński, Mariusz. Red. Kornobis-Romanowska, Dagmara. Red.