TY - GEN A1 - Górska, Monika A1 - Gurazdowska, Joanna A1 - Kulig, Barbara A1 - Żołnierkiewicz, Grażyna A2 - Piotrowicz, Grażyna A2 - Pidłypczak-Majerowicz, Maria PB - Biblioteka Uniwersytecka we Wrocławiu N2 - The article sketches the problems of servicing the customers of a modern academic library. It highlights the applicability of electronic tools facilitating the process of registering users into the library and book borrowings: to the reading rooms and out of the library as well as the processes of interlibrary loans. Special attention is paid to electronic contact with a user in the process of operating his or her library account. Discussed is also the important role of software tools which directly streamline the work of librarians servicing reading rooms and lending libraries. It also brings up the issues of servicing the disabled users by presenting e.g. electronic tools which help them using the library’s resources in departments' reading rooms. L1 - http://repozytorium.uni.wroc.pl/Content/71569/PDF/10_M_Gorska_J_Gurazdowska_B_Kulig_G_Zolnierkiewicz.pdf CY - Wrocław L2 - http://repozytorium.uni.wroc.pl/Content/71569 PY - 2015 KW - users’ service KW - digitized resources KW - disabled users KW - electronic contact with user KW - contemporary academic library KW - library electronic tools KW - electronic library account KW - online service T1 - Impact of electronic tools used in Wrocław University Library Circulation Department on the improvement of users' service quality UR - http://repozytorium.uni.wroc.pl/dlibra/publication/edition/71569 ER -