@misc{Górska_Monika_Impact_2015, author={Górska, Monika and Gurazdowska, Joanna and Kulig, Barbara and Żołnierkiewicz, Grażyna}, copyright={Copyright by Monika Górska, Joanna Gurazdowska, Barbara Kulig, Grażyna Żołnierkiewicz}, address={Wrocław}, howpublished={online}, year={2015}, publisher={Biblioteka Uniwersytecka we Wrocławiu}, language={pol}, abstract={The article sketches the problems of servicing the customers of a modern academic library. It highlights the applicability of electronic tools facilitating the process of registering users into the library and book borrowings: to the reading rooms and out of the library as well as the processes of interlibrary loans. Special attention is paid to electronic contact with a user in the process of operating his or her library account. Discussed is also the important role of software tools which directly streamline the work of librarians servicing reading rooms and lending libraries. It also brings up the issues of servicing the disabled users by presenting e.g. electronic tools which help them using the library’s resources in departments' reading rooms.}, title={Impact of electronic tools used in Wrocław University Library Circulation Department on the improvement of users' service quality}, keywords={users’ service, digitized resources, disabled users, electronic contact with user, contemporary academic library, library electronic tools, electronic library account, online service}, }