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Title:

Impact of electronic tools used in Wrocław University Library Circulation Department on the improvement of users' service quality

Creator:

Górska, Monika ; Gurazdowska, Joanna ; Kulig, Barbara ; Żołnierkiewicz, Grażyna

Subject and Keywords:

users’ service ; digitized resources ; disabled users ; electronic contact with user ; contemporary academic library ; library electronic tools ; electronic library account ; online service

Abstract:

The article sketches the problems of servicing the customers of a modern academic library. It highlights the applicability of electronic tools facilitating the process of registering users into the library and book borrowings: to the reading rooms and out of the library as well as the processes of interlibrary loans. Special attention is paid to electronic contact with a user in the process of operating his or her library account. Discussed is also the important role of software tools which directly streamline the work of librarians servicing reading rooms and lending libraries. It also brings up the issues of servicing the disabled users by presenting e.g. electronic tools which help them using the library’s resources in departments' reading rooms.

Place of publishing:

Wrocław

Publisher:

Biblioteka Uniwersytecka we Wrocławiu

Contributor:

Piotrowicz, Grażyna. Red. ; Pidłypczak-Majerowicz, Maria. Rec.

Date issued:

2015

Format:

application/pdf

Language:

pol

Licence:

Rules of usage of Digital Library of Wroclaw University

Licence text:

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Rights holder:

© Copyright by Monika Górska, Joanna Gurazdowska, Barbara Kulig, Grażyna Żołnierkiewicz

Autor opisu:

TK